Whitehorse Motors — Car Repair in Whitehorse

Reviews of Whitehorse Motors

• Xavier

  Added 2016.10.05

  I was on vacation from Ontario and only had a short time stay in Whitehorse. My F250 diesel was due for an oil change under the Ford Maintenance Protection Plan. These guys did a great job fitting me in right away and did not run a minute over what they said it would take. And, since my DEF had no room to be topped up with the allotted amount under the plan, they threw in the extra jug to add later at no cost. Very customer focused. A great experience. Nice to have an invoice for $0.00 when one is on vacation.
• Samuel

  Added 2016.09.13

  So far a fairly positive experience. That being said, I'm still waiting on the access code for the vehicle, or an explanation as to why they can't supply it. In addition, the drivers door of the vehicle doesn't close properly (we bought a lightly used - 6k km- vehicle) despite bringing this to the attention of our sales representative and being assured it was just a cold issue. On closer inspection (and google searches) it would appear that the door is not quite sitting properly. On the plus side, they have said that they will look at this (it is still under warranty), but not the start I would have preferred. If it all goes well and the door is resolved I'll provide an update.
• Luis

  Added 2016.07.22

  Now no story can be perfect. Further down the road we encountered an issue related to the work, but because of our previous delay from the first mechanical issue, we continued on our way back home. Once home, I called Mike (service manager) about the issue that we had. He was so quick to help me out and take accountability for the situation. Now I'm good to go and would happily head back up to have work done by those guys.
• Adrian

  Added 2015.02.19

  Human error happens, but these folks demonstrated patience, accountability, professionalism (with one entertaining exception) and commitment to quality. Thanks guys. If I'm ever obscenely lost and accidentally end up in the north again, we'll stop in , even if just to make your blood pressure rise from the stress of us.
• Brandon

  Added 2013.12.19

  I was recently stranded in Whitehorse due to mechanical problems. These guys were amazing in squeezing me into their busy schedules when all the other shops were full. (I don't even drive a ford). Turned out my problem was much more complex than the original "it's just a rock in the brake" line I gave them when I got there. Although the news Larry broke me wasn't good, they bore with me as I sorted out my options around how I could make things happen faster. When the parts finally made it to the great white north, they busted their buns to get us back on the road (maybe because we were so annoying? Sorry Adrien) We arrived as two sad, dirty hippies in a broken down car and we left as two happy campers in a vehicle with brakes (albeit no better smelling).
• Lucas

  Added 2013.08.15

  Love these guys! Jens is a trustworthy and friendly man to deal with!
• Isaac

  Added 2013.08.13

  I love this place! Very easy to deal with when purchasing a new vehicle. They are knowledgeable and very friendly. The service department has also been amazing to deal with. Highly recommend.